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Frequently Asked Questions(FAQ)

Welcome to the official FAQ for growagarden.ph, your trusted source for digital items in the Grow a Garden Roblox game. Below you'll find answers to the most common questions from our community.

🛒 Purchases & Orders

How to Buy Item?

Simply browse our catalog, select the item(s) you want, and proceed to checkout. You’ll need to provide your Roblox username and email address for delivery.

What Payment Method is Accepted?

We accept PHP payments via Online Payment (credit/debit cards) and BUX payments via Link Verified .

Can I Cancel and Order?

Yes, you can cancel your order before delivery. Once your item has been delivered in-game, cancellations and refunds are no longer possible.

How to claim a refund?

No, we do not offer refunds after a successful delivery. Please double-check your order before confirming your puchase.

When will I receive my order?

Most items are delivered within a few minutes, but in rare cases, delivery may take up to 24 hours.

📦 Item Delivery

How can item delivered to my Roblox?

Items are delivered directly to your account in Grow a Garden, not through the Roblox avatar shop or inventory.

Do I need to be Online to receive?
Yes, our representative will work with you through our built in chat system or email on the orders page, to deliver your items in a timely manner.
 
 
 
What should I do if I haven't received my item?
 
If 24 hours have passed and you still haven’t received your item, please contact our support team.
 
 
Can I see the item on my GAG Account?
Yes, These items are exclusive to the Grow a Garden game.
 
Can I Resell the item?
 
Yes, Items purchased on growagarden.ph tradable, transferable, or sellable on the GAG platform only.